At wikinggulv.dk you can only order goods via our website. If you have inquiries about goods that are not on the site, you are welcome to contact us.

All prices include VAT and other taxes. Prices are daily prices. When you shop with Wiking Gulve, agreements are made in Danish.
If you wish to receive a copy of your order confirmation, please send an email to wiking@wikinggulve.dk

At wikinggulve.dk, you can safely use your credit card.

When you enter your address and credit card information, it is done over a connection secured with SSL (Secure Sockets Layer). This means that the information is encrypted so that no unauthorized person can read it. The amount is only debited when your order is shipped. There is no prepayment, and you have banking security as you pay with your credit card.

Payment methods:
At wikinggulve.dk, you can pay by invoice, Dankort, and MobilePay. The invoice must be paid before delivery.

Wiking Gulve delivers flooring throughout Denmark, however, delivery to Bornholm and islands not connected by a bridge must be agreed upon before ordering.
For deliveries to islands not connected by a bridge, a shipping fee of DKK 1,000 will be added.

The flooring is delivered by freight carriers. It must be possible for a truck to access the unloading point. Goods are only delivered at ground level.

You can always see your total shipping cost in the shopping cart, or in the upper right corner of the website. The shipping cost varies depending on what and how much you buy.

NOTE: For delivery to islands not connected by a bridge, a shipping fee of DKK 1,000 will be added.

Orders DKK 10,000.00 or over
Price: Free
Stykgodscentret Skive A/S

Orders 0kg–5kg
Price: DKK 49.00
GLS

Orders 6kg–19kg
Price: DKK 200.00
Stykgodscentret Skive A/S

Orders 20kg–49kg
Price: DKK 400.00
Stykgodscentret Skive A/S

Orders 50kg and over
Price: DKK 800.00
Stykgodscentret Skive A/S

Stock item: 2-5 business days
Procurement item: See product – Call and inquire.

Timely delivery is, however, conditional on our supplier adhering to the delivery terms. Should delays occur at the supplier's end, this will correspondingly delay the delivery to the buyer. Wiking Gulve cannot be held responsible for delays on the part of our supplier. In case of significant delay (several days) or outright non-delivery, Wiking Gulve will naturally send a new delivery free of charge.

Wiking Gulve provides a 2-year right to claim for defects, in accordance with the Danish Sale of Goods Act, covering defects that arise during normal use of the product. This means that you can either have the product repaired, exchanged, receive a refund, or a price reduction, depending on the specific situation.

The right to claim does not cover defects, damage, or wear and tear directly or indirectly caused by incorrect operation, poor maintenance, violence, or unauthorized interventions. Claims for defects and deficiencies must be reported to Wiking Gulve within a reasonable time after the defect or deficiency was discovered or should have been discovered. In connection with claims, Wiking Gulve will cover return costs to a reasonable extent.

When returning the item, please state the problem as detailed as possible. Please note! We do not accept packages sent cash on delivery or similar. Remember that the item must always be returned in secure packaging, and obtain a receipt for shipment so that we can reimburse your shipping costs.

Please note that we only accept unopened packages. The flooring must under no circumstances have undergone any changes: for example, laying, cutting, etc. An installed floor is an approved floor.

At Wiking Gulve, you have a 14-day return policy, effective from the day you receive the goods.

When cancelling a purchase, the statutory right of withdrawal only applies to the entire delivery. It is therefore not possible to return individual packages or parts of a total delivery.

The item must be returned in substantially the same condition and quantity as when you received it. When purchasing flooring, the original packaging is an essential part of the item's value, and the packaging must therefore be completely intact and included with the return. We reserve the right to refuse returns that do not meet these conditions or that have not been agreed upon in advance.

You can also choose to exercise your right of withdrawal by refusing to accept the delivery.

We only accept returns at our address in Roslev and do not accept packages sent cash on delivery.

Once the item has been received and approved, the purchase amount will be refunded via the chosen payment solution or to your bank account. Refunds will be processed within a few days. The cost of returning the item is borne by you as the customer.

To ensure quick processing, please enclose a copy of the order confirmation and bank account details for any refund.

This form must only be completed and returned if you wish to exercise your right of withdrawal. Download form here

In case of errors, deficiencies or non-delivery, please contact:
Wiking Gulve A/S
Hesthøjvej 16
DK- 7870 Roslev
Telephone: +45 9752 5600
Email: wiking@wikinggulve.dk

Returns do not necessarily take place to this address. As we deal directly with wholesalers in Denmark, goods must often be returned to them. Therefore, always contact us before any return. We reserve the right to reject a return if it has not been agreed upon. Please note that we do not accept packages sent by cash on delivery. It is not a requirement, but processing is promoted if sufficient information accompanies the package – for example, a copy of the order confirmation, registration number and account number for the bank account to which a refund can be made, a copy of any previous correspondence, etc.

In the case of agreed deductions, returned goods or pre-paid goods that are cancelled before dispatch, a full or partial refund of the purchase price must be made. Refunds are normally always made by bank transfer, and Wiking Gulve therefore requires information about the registration number and account number of your bank account.

We reserve the right to make typographical errors and incorrect pricing.

The images of each individual wooden floor are for guidance only and may vary from the actual floor depending on the screen type. We therefore always recommend obtaining a sample of the relevant floor before ordering.

Complaints
If you wish to complain about your purchase, please contact us by phone +45 97 52 56 00 or email wiking@wikinggulve.dk. If we are unable to find a solution, you can submit a complaint to the relevant board in the area, provided that the conditions for this are met. You can complain to Nævnenes Hus:

Nævnenes Hus
Toldboden 2
8800 Viborg
naevneneshus.dk

You can also use the EU Commission's online complaint portal, which, however, will mainly be relevant if you are a consumer residing outside Denmark. You can find the complaint portal here: http://ec.europa.eu/consumers/odr/.

E-marketing
No email advertisements, newsletters or similar will be sent from Wiking Gulve unless the customer has actively subscribed to them.

Responsibility & Reservations
All buildings are different, and there are different conditions and prerequisites for every new construction. Therefore, all installation guides – both written and verbal – are for guidance only. It is your own responsibility to consult with a building technical advisor. Wiking Gulve reserves the right to reject an order, for example, due to discontinued items, pricing errors, and other situations where common sense may give rise to this.

Wiking Gulve A/S
Hesthøjvej 16
DK- 7870 Roslev
Phone 97 52 56 00
CVR. 3232 3995
WEB: www.wikinggulv.dk
Email: wiking@wikinggulve.dk